Coppell is an affluent suburban city near Dallas with over 40,000 citizens. They have done many citizen engagement surveys over the years, but they were generally dissatisfied with the value usability of the findings.
OnPointe Insights was selected from a group of 17 interested providers. Coppell wanted a study that helped them prioritize citizen needs, explored areas of satisfaction and dissatisfaction, got ratings on department service, explored satisfaction with city events, and more.