Ryan has been with OnPointe since 2022. As Vice President, Ryan oversees survey design, project management, statistical analysis, translation and more.

Ryan has completed over 100 research and analytic projects for cities and towns. No matter what complex decisions city leaders need to make, Ryan helps design approaches that are easy for residents to respond to and intuitive for city leaders to understand and act on. He cares deeply about local government and providing municipal leaders with the insights they need to provide good governance to their communities.

Ryan studied linguistics at Brigham Young University and specializes in Asian languages including Thai, Burmese, Lao, and Mandarin Chinese. With extensive international experience living in Thailand, Myanmar, and Taiwan, he brings cross-cultural communication and multilingual research experience to OnPointe.

Ryan strengthened his analytic toolkit through graduate study in National Security Intelligence Analysis at the University of New Hampshire. That training helps him turn complex policy decisions into clear, actionable research and insights that give local government leaders greater clarity and decision advantage.

Ron Gailey built his research expertise by directing research at two Fortune 500 banks. He then spent eight years leading the Insights team for Coca-Cola across Asia—including China, Japan, Australia, India, Vietnam, Thailand, Indonesia, and more. His mission was straightforward: deliver the insights senior leaders needed to make better strategic decisions, create breakthrough marketing, and improve performance.

Wanting to build a research company of his own, Ron founded Mobile Digital Insights (MDI) in 2017. MDI helped leaders at Coca-Cola, T-Mobile, KFC, and other major organizations make smarter decisions through thoughtful, well-designed research.

But Ron wanted his experience to serve a broader purpose. He founded OnPointe Insights in 2021 to bring the same caliber of research and strategic thinking to mayors, city managers, city councils, and other civic leaders.

Today, Ron and the OnPointe team help community leaders listen more effectively, understand what matters most to residents, and turn those insights into better decisions. For Ron, great research combines an intentionally designed survey with intuitive, insightful data visualization—giving leaders the clarity they need to make wise choices and strengthen the communities they serve.

Audrey has always had a knack for making complicated things a little easier to understand. With a background in corporate writing and editing, she spent the early part of her career turning complex information into clear, useful communication.

Audrey was drawn to OnPointe for the chance to contribute to stronger communities while still having the necessary flexibility for a busy family. She loves being part of a small company doing worthwhile work and helping local leaders make decisions based on what their residents actually think.

At OnPointe, Audrey brings her communication skills to the financial and client side of the business. As Finance Director, she helps clients navigate everything from Statements of Work to final invoices, keeping the process clear, organized, and as painless as possible.

She also helps foster OnPointe's client relationships, staying connected with communities long after a project wraps up and finding ways OnPointe can continue to be a trusted resource for years to come.

Peter is a storyteller at heart. As a kid, he thought the plan was to become the next J.R.R. Tolkien and go big with bestselling fantasy novels. Today, he still writes for fun while also designing campaigns that share the stories of OnPointe Insights.

Peter earned his Bachelor's in Political Science from the University of Utah before spending a year tutoring high schoolers in Boston through Americorps. For two years, he reported on Utah's biggest stories at KSL Newsradio and helped produce top talk shows, such as Inside Sources and Dave and Dujanovic. However, he felt his work was incomplete if he couldn't help people get more involved in their communities.

So Peter earned his Master's of Public Administration degree from BYU with an emphasis on state and local government. He worked as a public relations specialist and a statistics teaching assistant. At OnPointe, he helps local governments build community engagement through resident surveys, workshops, and consulting.

When he's not working with city leaders, Peter can be found going for a run or writing a review of the latest movie he saw.

Francis supports analysis with 15 years of industry experience. As a native Spanish speaker with flawless English, she supports and oversees Spanish-language translation. She also executes the analysis phase, assuring all information is clear and easy to use. Primary analyst on over 50 studies for cities. Industry experience includes Google, Amazon and Paramount.

As a refugee escaping the civil war in Myanmar, Paul joined OnPointe for the opportunity to put his diligence and intellect towards developing analytic skills to help improve government service. While fleeing from a government gone bad, Paul finds hope in helping governments be good.

OnPointe saw in Paul a person full of integrity and capability, and who had already made great strides with English study in Australia and even opening an English school in Myanmar before the war. We are grateful to have Paul on our team as an increasingly capable analyst who also reminds us of the importance of our work, and how we can improve each day.

Paul is trilingual and speaks Zoe-Mi-Chin, Burmese, and English.